1. How do I register?

We recommend that you use your email address as your username, which is easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own ShopV profile by clicking the register area.

2. What if I did not receive the activation email?

Please click the “Resend Activation Email” button after logging in, and check your mailbox including your spam folder. If this does not work, add “auto-confirm@system.ShopV.com” to your white list (safe senders) and resend again. If you are still unable to receive the activation email, please contact our customer service to resolve this problem.

3. I cannot login to my account.

First, please check your login details carefully, then, make sure this is the email address you registered and the password you entered is correct. Besides, you need to make sure that your web browser accepts cookies.(It might be a problem caused by ZAFUL system maintenance;) Please wait 15 minutes and try again. If you are still not able to access your account, please contact our customer service and outline the problem.

4. I forgot my password, how to find it?

If you forgot your password, just click the "Forgot your password?" link on “sign in” page and we will send you an automated email with information on how to reset your password.

5. How can I change my password?

Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.

6. Can I change my email address into another one?

We will offer this function in the future and update for you.

7. What is the difference between the billing address and the shipping address?

The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.